A Little Help Please?
ORDERING AND PAYMENT:
You will receive an order confirmation via email immediately upon
submission of your order. It will include a re-cap of your order, order
number and the total amount you were charged.
We pride ourselves in handling your orders quickly, shipping will occur
most times within 24 hours of ordering; however, some orders may take
up to 48 hours to process.
To check your order status online you will need to create a login and
password, you may check the status of your order at any time simply by
clicking on login, signing in, then selecting Order History. To check
on the status of your order, please use our contact page.
Credit cards via PayPal:
We accept the following methods of payment: Visa, MasterCard, American Express, and Bank Debit cards.
Items are charged to your credit card when you place your order along with the shipping & handling charge.
The Federal Government requires that we collect tax for items shipped within the state we are doing business. Washington State.
SHIPPING AND DELIVERY:
We pride ourselves in handling your orders quickly, with most orders
shipping within 24 hours of ordering; however, some orders may take up
to 48 hours to process.
Items ordered at the same time will be packed and shipped together, and
occasionally split into multiple boxes. You will be alerted via email
immediately upon shipment.
USPS Priority: 2-3 business days
USPS Parcel Post: 5-7 business days
UPS Standard: 5-7 business days
Fedex Ground & Home Delivery: 5-7 business days
USPS Express: 48 hrs
Overnight service: Cost will vary per location, available for most
items shipping within the continental U.S. Monday through Thursday.
Overnight orders placed on Friday will be delivered the following
Thank you for shopping at katiekay.com. Ensuring the privacy and
security of your personal information is very important to us. Our
privacy and security policy outlines the information we collect about
you, how and why we use the information and the choices you have to
restrict our usage of this information.
Personal information you provide to us while creating or updating an
account and in the checkout process (ie: name, address, telephone
number, email address, cc information, etc.) is maintained in private
files on our secure web server and on our internal systems. This
information is never disclosed to outside entities and/or traded or
katiekay.com may disclose specific personal information about you if
required by law, governmental request, court order if based on our good
faith belief, it is necessary to conform or comply with such law,
request or court.